Refund policy
Return & Refund Policy – vxlorn
Your Satisfaction Comes First
At vxlorn, we are committed to delivering custom-made products you will love. If you are not completely satisfied with your order, we are here to ensure your return process is simple and hassle-free.
Return Window
We offer a 14-day return policy. Items must be returned within 14 days from the date of delivery.
Returns requested after this period will not be accepted.
Return Shipping
For returns due to personal reasons (such as size issues or change of preference), customers are responsible for the return shipping cost.
Please contact our support team to obtain the return address and instructions. After shipping your return, kindly provide the tracking number for verification.
Return Conditions
To be eligible for a return, items must be:
- Unworn, unused, and in original condition
- With all original tags attached
- In original packaging
- Accompanied by proof of purchase or receipt
The following items are non-returnable:
- Jewelry
- Intimates (including bodysuits, underwear, socks, headwear, and swimwear)
- Gift cards
- Final sale items (discounts of 20% or more)
How to Start a Return
To initiate a return, please email us at vxlorn@vxlorn.com with:
- Your order number
- Items you wish to return
- Reason for return
Our customer service team will review your request and provide return instructions. Please do not send any items back before receiving confirmation, as unapproved returns cannot be processed.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately upon delivery. We will prioritize resolving the issue as quickly as possible.
Exchanges
To exchange an item, please return the original product first. Once the return is approved, you may place a new order for the replacement item.
Order Cancellation
- Orders can be cancelled within 24 hours of purchase, provided they have not yet been shipped. A full refund will be issued.
- Once the order has been shipped, cancellations can no longer be processed.
For cancellation requests, please contact: vxlorn@vxlorn.com
Refund Processing Time
- Refunds will be reviewed within 1–3 business days after return inspection or cancellation approval.
- Once approved, refunds are typically processed within 1 business day.
- PayPal refunds may take 3–7 business days, depending on your payment method.
- Bank card refunds may take 5–10 business days to appear in your account, depending on your bank or card issuer.
If you have not received your refund after 10 business days, please contact us.
Additional Notes
- Partial returns may affect eligibility for discounts, and refund amounts will be adjusted accordingly.
- Price matching is not available for any orders.